Restaurant Customer Service — Ways to get Repeat Customers

Is there a customer’s eye?

It is what the customer observes, be it an enjoyable sight that is going to cause that customer to say WOW, or perhaps unpleasant sight that can build a negative attitude. While your visitors are waiting for service these are seated or standing and get time to observe your operations. Your guest sees everything, whether it is clean or dirty. Your guest may also hear everything for instance: cooks arguing in your kitchen or maybe the manager yelling with an employee. Do you actually would like to expose your dirty laundry to your customers?

From the golden corral breakfast menu industry you have to crush your rivals. In today’s economy it truly is tough for restaurants to change revenue and survive. It’s not too tricky to work out how to survive and in many cases to succeed. It is recommended that you get some experience with the restaurant industry so that you can know what should be implemented as part of your restaurant. When you don’t have that experience, then hire folks who suffer from experience and will decide on your prosperity.

Your customer’s feedback of your restaurant is extremely important for your success. All things considered, how will you know if your staff is doing the right things for the right reasons unless someone is observing them? Your prospects see and listen to everything since they have been in your restaurant. What your customers see and hear can create a huge affect on repeat business.

This neglected areas will negatively impact repeat business:

Parking lot: Cigarettes and trash throughout the parking area. Trash cans smelly and full.

Hostess Area: Fingerprints are throughout the front doors. There is absolutely no one at the door to greet the consumer. Staff are walking beyond the guest and they are generally not acknowledging them.

Restrooms: Toilets and urinals are filthy. You will find no paper towels or soap and also the trash cans are overflowing. Baby changing station lacks sanitation wipes and it is dirty.·

Dining Room: Dirty Tables and condiments dirty and empty. The surface is filthy where there are visible stains around the carpets. Service is slow or perhaps the servers are chatting together instead of focusing on customers. Servers don’t are aware of the menu and can’t answer questions.

Kitchen:Long check times. Cold food. Undercooked or overcooked food. Cooks talking too loud along with the guests can hear the cooks using profanity. Food isn’t prepared as well as the menu items aren’t designed for customers to order.

I am just not implying that these things occur in your establishment, but what I am stating is that you have some restaurants that could have more than one of those issues. It is making a negative outcome producing dwindling repeat business.

Put yourself in the customer’s shoes and discover anything they see and listen to anything they hear, the customer’s eye.Train your managers to generally be proactive and head off the issues before they happen or escape hand. Eliminate all eyesores ahead of the guest sees them.; Make believe you happen to be guest: start your inspection coming from the parking lot. Then conduct a complete walk-through in the entire restaurant and correct issues as you may proceed. Create a long list of things that require attention and delegate these people to your employees. Remember to do follow-up to be sure the task that you delegated was completed properly.


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